Visitor
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1 Message
Outage Update
How can I receive actual updates on the status of the outage in my area (we are now going on almost a week), aside from the second day, when there was a message stating service would be restored that day, there has been nothing, and logging into the app just gives you a we will text you with updates message, I understand there are issues in the area but an occasional update on the progress would be nice as this does effect my work.
EG
Expert
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110.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCAlisha
Problem Solver
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571 Messages
2 years ago
Hello, kkr95051 Our team works from home as well so, we do understand crucial it is to have a timeline of when services will be restored. Viewing from the Xfinity app or our status website here: https://www.xfinity.com/support/status provides the most up-to-date information we have available from our technician crews. This is updated in real time and provides the same information that we have access to as well. Our teams work day and night to provide the most accurate information that we have available, however, if we do not have an ETA showing from the Xfinity app, one has not been provided yet. We appreciate your patience.
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CCTravis
Problem Solver
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546 Messages
2 years ago
Good Morning, @kkr95051. While we can certainly understand your desire to receive assistance with your internet service, and service interruption concerns, we ask that you only ever post your questions or concerns in our public forum and remain patient for a response.
If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible. Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.
Please note, sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. We ask that you review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Thank you in advance for your understanding.
Thank you for sending us a Direct Message, I look forward to working with you there.
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