6 Messages
Outage Saturday
Another houst9n outage here. I had internet Friday and Saturday morning. Saturday afternoon it goes out seemingly without reason. Could I get an actual update on why or when it will be fixed other than "as soon as possible"?
XfinityAntoine
Official Employee
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1.4K Messages
10 months ago
Hello, user_i4979j! I'm sorry you've been having issues getting some answers. We're still working on getting services back up and running in the area, but we have Hotspots you can use in the meantime. Here's all the information we have on that as well as service restoration efforts https://forums.xfinity.com/conversations/announcements/hurricane-beryl-service-restoration-and-staying-connected/668c21c1fda2af2c09ec67d6
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user_jaidec
18 Messages
10 months ago
Same, mine went out Saturday afternoon
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user_jaidec
18 Messages
10 months ago
I went to the xfinity shop on Taylor and I10 the guy said we wont have our services back until Saturday 7/20, but looking at all the posts on this forum, xfinity keeps changing the dates. Something happened w them for them to do this, the storm passed and i had internet for 6 days after it.
again, the issue is the lack of transparency. You cant lie to your customer base and expect them to just take it.
i went to AT&T after i left the xfinity shop and signed w them, same price for better internet (finer), you have to wait a few days to get your internet modem kit but after that we are good to go, i rather wait two days knowing the date than trust this terrible company
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