6 Messages
Outage in Houston
Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible").
Would it be possible to let me know when internet service is expected to be restored? Or at least what is causing the delay?
Thank you.
user_ypz4zz
2 Messages
10 months ago
I would love to know by when will they be restoring it! It is fustrating nit knowing when, I start working from home on Monday and I rely on the internet
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user_leptbb
2 Messages
10 months ago
Still no service after 5 days. Zero updates as well ! AT&T coming Monday to switch us. [Edited: "Solicitation"].
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user_vn81lv
1 Message
10 months ago
We Have power and still no Xfinity! Cannot get a life person! [Edited: "Language"] Service is awful!
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user_mqrhmu
1 Message
10 months ago
We had internet and cable all day Monday thru the hurricane and into the night. Then wake up Tuesday and no internet or cable. That’s weird. Still nothing and it is Saturday.
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user_bncuxr
1 Message
10 months ago
This is unacceptable. My service has been out since Sunday. [Edited: "Inflammatory"]. I telework 90 % of the time.[Edited: "Inflammatory"]
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user_d4q054
1 Message
10 months ago
I am in the Houston, Tx area and my service has been down for about 3 days now. I get the same thing in response to when xfinity is supposed to send out technicians to fix our neighborhood’s internet service ….“as soon as possible”. I called in to xfinity and the representatives all tell me the outage is due to severe weather conditions but strangely right after the storm I never had any disconnection problems. it’s been a week since the actual storm hit Houston and our power was restored 2 days after it hit, so it’s been about a week and some change since the storm actually hit. Our internet was working fine after the storm for about 4 or 5 days and then all of a sudden it went out without warning. There was no storm or any following weather conditions as to why this could have occurred but strangely the reason they give for our xfinity service has went out is deem due to severe weather conditions. Since the storm it’s been clear skies and sunny days. Oddly enough they aren’t sending out technicians until it’s been deemed safe, but it gets no safer. I work remote and am also a business owner that uses xfinity to manage projects, this has been a major inconvenience. My heart goes out to the people who live paycheck to paycheck. They are telling people anything I feel because earlier today I received a text telling me my service was restored but upon me checking nothing was changed in my service status. On the other hand I’ve been escalated this to other departments when I call in and these technicians told me they have sent out field technicians and my internet should be fixed by 8:30pm July 15th 2024, but they have yet to do so and it’s 11:33pm. I have been promised things that they have not stood up to and this makes no sense to blame this on a storm that happened a week ago. I’m thinking of making a change in internet service providers due to the unsatisfactory service and attempts to rectify this circumstance.
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user_qwu3ms
2 Messages
10 months ago
I keep seeing mention of these hot spots, but there isn't one close enough to my home......... this is not a solution for the 11 days I have been without service. I have not been able to speak to anyone from Xfinity, nor has any communication been sent out to give us an idea of what is happening and how much longer this will take. Keeping people informed goes a long way in customer service. I am beyond frustrated!!!!!!!
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user_040r5q
1 Message
10 months ago
Worst service ever. I’m a premium customer for nothing. Just to pay more for poor service.
I have internet, tv and security services with xfinity. Cannot get a straight answer on the cause or ETA for resolution.
Not acceptable when a technician came and did not know what the issue was with the area or neighborhood.
Definitely time to move on to another company.
Xfinity you should be ready to credit your fees for all this time since 7.08 and ongoing.
MS
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