Skip to main content

    Support

    Offers

U
user_6gvjw3
1st Topic
1st Reply

Visitor

 • 

2 Messages

Wednesday, June 11th, 2025 4:15 PM

Outage credit

My Xfinity Internet has been down for two hours. I work from home, so this is a big hit to my work day. I requested a credit and received a message saying I'd reached my limit.... What is the limit? I see on my billing that I received a $10 credit on May 13, but that's it. 

Question

 • 

Updated 

2 days ago

13

2

0

XfinityBrianH

Official Employee

 • 

1.4K Messages

2 days ago

 

Thank you for reaching out to us here, user_6gvjw3! I am sorry to hear about the service interruption going on in your area, I know our expert local engineers are working hard to get you back online as quickly as possible, the most up-to-date information regarding the interruption in your area can be viewed by logging in to the Xfinity app. Credits for downtime can be requested at the following link https://www.xfinity.com/support/account-management/credits/outage/details.

 

0

0

user_6gvjw3

Visitor

 • 

2 Messages

2 days ago

Thanks, I've already made the request and received a message saying I'd reached my limit on credits. What is the limit? I received $10 credit on May 13, but that's it. 

1

0

XfinityAirelle

Official Employee

 • 

2.7K Messages

user_6gvjw3 Did you apply for the credit via the app? If so, give this link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https%3A%2F%2Fwww.xfinity.com%2Fsupport%2Fstatus a try and try requesting it that way. If you still have issues, let us know, and we will look into it further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here