Visitor
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4 Messages
Order will not complete
On July 12th I placed an order updating services. I received a confirmation for this. The following month I paid for the change of
service. I have talked to three agents, all assured me order would be completed, and this months bill would be adjusted. Nothing done. Help
XfinityPaula
Official Employee
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2K Messages
7 months ago
Hello user_yi0597. It's a pleasure that you reached out to us here on our Xfinity Forums for help with the account. I'm sorry to read that the order has not completed for us yet and that you are stuck in a loop with no help. My apologies that the order did not process when you initially requested it, I would be happy to help out and ensure that the update is completed and if needed to make sure that the details are back dated any new discounts will be applied and prorated.
Please send us a direct message with your name and service address. We will be sure to help you out from there.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_yi0597
Visitor
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4 Messages
7 months ago
[Edited: "Personal Information"]
(edited)
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