user_a8e95e's profile

Visitor

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3 Messages

Sat, Jan 29, 2022 3:22 PM

Order a XG1v4 box for 4k

What do I need to do to get a cable box that supports 4k? I have seen the XG1v4 model mentioned on this forum, is that still the one I need?

Accepted Solution

XfinityDevin

Official Employee

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681 Messages

5分前

@user_a8e95e

Good morning! How are you today?

We would be happy to help you get the latest and greatest equipment with 4K capabilities. I have to say, when I upgraded my TV to 4k from HD, I watched Planet Life about 6 times in a row and was just mesmerized by the colors, haha!

The XG1v4 is a great option to get 4K resolution. The box even comes with Bluetooth capabilities. We can set you up with that here to make ordering this easy for you. Can you send us a direct message to get started, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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3 Messages

@XfinityDevinC​ Is there any cost? How do I return my current equipment?

Visitor

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3 Messages

I sent a direct message as you suggested.

Official Employee

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819 Messages

We have already replied to your message! Please continue the conversation there. Thank you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2分前

Can't get one they say that they are not available very rude and unhelpful

Official Employee

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237 Messages

@user_74ecf7 We'd love to help out if you're interested in our XG1v4 for 4K Box!
It's an awesome technology that provides the most beautiful viewing experience that we have available and we'd be delighted to check into what options are available for you to get one!
Please feel free to send us on over a message using the steps outlined below, and be sure to include your first and last name, and full-service address! Then we can get the ball rollin' here! 🙂

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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