Ongoing outages due to “Performing network upgrades in your area”

So this is now the third time I’m typing this out… every-time I try to submit it gives me an error, lovely. I'd like an actual explanation of the reasons for these outages. This compounds well with the constant outages I’ve been dealing since August 13th due to “network upgrades”. It is now Aug 21 and this still hasn’t improved…

I am currently working from home and the $5.82 reimbursement refund does not cut it for the loss of internet from 8am to 5pm every business day, let alone the lack of production during the main hours of the day. 

I saw mentioned in other posts to send a direct support message however I am unable to do so?