Nope, can't believe it

Trying to add 20 characters..........

Are we gonna hit 30 techs before you guys finally fix the NODE?

@user_25uexw Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble with the service. To further assist, we are going to ask that you connect with us directly, so we can access your account and review the network in the area. 

To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum

@XfinityCarolyn​ I have contacted you DIRECTLY over 250 times.  How much more direct does it need to be?

Thanks, at this time we are working with a new case, so we are required to verify the customer and access the account as part of our security process. In addition, reviewing the account and area also gives a better picture and insight into any issues, so we can further assist you; otherwise, our hands are tied when it comes to gathering all the facts that may be affecting your service. So we are kindly asking you to assist us by communicating and verifying your account.

The forums block any type of image that is uploaded to be reviewed by a moderator to make sure it doesn't violate the forum's Acceptable Use Policy.

@XfinityMichaelC​ Except its the same images I have plastered all over these forums already.  Speedtest where im not even reaching 1% of my plan.  Its been a year and 8 days. . . . how do I get this resolved?

u/user_25uexw, we do appreciate you and your time, as well as how frustrating the situation has become for you. However, to really dig into the issue for you, it is best to continue the next steps via direct message.

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

@XfinityJeffB​ How much more "digging" needs to be done.  Your 9 modem replacements, two drops, 2 telephone poles, and all cable lines in my house being replaced multiple times, plus the 25 technicians, half of which literally dont even get out of the van anymore. . . we just talk and they show me the watchtower, and the area, and the node issues.  What other digging needs to be done.  You can message me.

@XfinityJeffB​ I have also directly messaged you with no response. . . . kinda like how your phone system works.  I will no longer be wasting 3 or 4 hours a night calling and getting transferred constantly just to verify a call back number every time for them to never call me back so I have to start the entire process over again.  I will also not use the Xfinity agent chat assist, considering you had an agent "Krishna" deactivate my equipment illegally two separate times (Im still waiting on the reimbursement i was promised on Dec 4th).