I would like to file a complaint (or find a resolution)

And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now.

I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of February I have had terrible upload speeds.  

I am averaging an upload speed of 0.25mbs to 11mbs.  I have brought this up to multiple techs over the last 10 months and have been assured multiple times that the issue is the entire area and to simply call and request the appropriate credits (which I have done, and you have obliged multiple times, however sometimes i do get an agent that wants to give me a hard time).  

I have spoken to multiple supervisors over the phone about this issue being a NODE (watchtower) issue, and multiple technicians who have been at my house have verified this issue.

I have been issued credits for almost all of those months, however the amount of money I have lost due to not being able to create the content that provides the extra income, with no resolution in sight, has done nothing but make my life completely miserable as I am no longer making ANY extra income (Xfinity credits do not allow me to afford the extra groceries, the extra money to pay the electric bill, to fix my car, or to do other things I would otherwise be unable to do without the extra income, and no resolution has been found yet).

I spend a few hours a day, almost every day or every other day, on the phone with Xfinity tech support, just to get transferred to a different department that is unable to assist me.  I have seen multiple technicians come to my home, and verify this is an area wide issue, not only to waste my time, but their time, taking away from there families about issues that are well documented and I have been left in the dark.  

I have actually had an xfinity assistant agent by the name of Krishna, deactivate my equipment twice due to being upset with me (yes, i can kinda turn into a jerk after being on the phone for 4 hours a day for 3 days straight, when im constantly having to explain this same issue instead of the agents just reading the notes).  This has been verified by 2 supervisors already and I was assured this person is no longer employed by xfinity due to the legality of such an issue.

I would like this issue resolved.  If it cannot be resolved in a timely manner, I would like to at least be notified about what is going on, instead of having my equipment and lines replaced constantly, just to be told "this will fix your issue" when it does not.  I am on my fourth modem.  I have had my drop replaced twice, the lines inside my house and outside of my house replaced at least twice.  I had to turn away a technical that wanted to charge me $120 dollars to install yet another modem over the weekend, when after looking at the notes together, we were able to confirm it would not have made a difference.

I have been in contact with multiple supervisors and the area manager, and was contacted recently by an engineer that "moved me to another node" which resolved the issue for about two weeks, until the area wide outage happened on Friday December 5th.   I have seen at least 3 technicians in the last 30 days, and in the 10 months prior, maybe 15-16 other technicians. 

The first few did do their due diligence to try to help me resolve the issue, however after the fifth or sixth technician, they started confirming the area issues and showed me the "watchtower" (area map with all the houses in this area and on this street, being RED).

I firmly believe the technicians and supervisors, and even the area manager are doing the best they can, however I feel like their hands are also tied behind their back because it is not something a small group of people can fix without the necessary equipment and staff.

What is the next step to find a resolution to a problem that has been happening time and time again since the end of February, and if there is no resolution in sight, how can I get the Engineer in this area (I believe his name was Daniel) to put my back on the NODE he put me on a few weeks ago so it at least works for a week or two?  I will gladly call back and have that change made until there is a final resolution.  I used to be able to schedule callbacks, however that site no longer works and I am frightened to get in the xfinity assistant chat due to having my equipment deactivated just in case I was lied to about that agent that deactivated my equipment twice (transcripts were saved and submitted to your security team).

While I do appreciate the credits that have been applied, the extra income I made off of working from home, or creating content have been missed sorely.  I cannot buy groceries, pay the electric bill, or fix my car with Xfinity credits.  This has hit my family hard, and I would like to understand how I can recoup that extra income considering over the last 10 months I have lost almost every single viewer, and subscriber that I have been able to acquire on 6 different platforms over the last 6 years of my being a content creator.  I have been assured time and time again, that I will be reimbursed for at least some of this however I do not see an end in sight and have not received a single phone call that could at least let me know what is going on with any of this.

4 modems, 2 new drops, 1 telephone pole and a maintenance tech to run the cable from the pole across the street.  16-17 techs, 2-3 supervisors and an area manager.

The 4 agents I spoke with last night, transferred me to a supervisor.  After I spoke with him, I was given an email address to file this, because I did not want to put it on blast for the whole internet to see.  That email bounced back due to it not being a valid email, after confirming, and recording that supervisor giving me the email address 7 times last night.

I logged 19 agents, yes 19 agents transferring me from department to department in the xfinity assistant chat and ended up with this "Krishna" person who deactivated my equipment (at 10:56pm).  After being on the phone until almost 2am to get my services reactivated, I was instructed to report that user and send the transcript.  It was 2 am, so I did it the next day after getting off of work (sleeping 5 hours due to being on the phone almost all night) and the SAME agent is the one that answered the xfinity assistant text chat the next day (at 5:02pm).  Within 45 seconds of that agent answering, I asked are you the same person who deactivated my equipment the previous night (it was the name of the last agent I spoke with the night before), my modem and XUMO boxes, once again....... needed to be reactivated.   I reported this to the agent (Paul) and his supervisor (Jay) at the Philippines call center and after being placed on hold for this agent to go "a few floors up, due to this being such a sensitive issue", I was on the phone with Jay (the supervisor) for over a hour who assured me that person would no longer have access to xfinity tools and would no longer be employed.  I was also assured I would receive a cash refund, back on my debit card (he even verified the debit card on the account) and have yet to hear about the status.  I also called a local technician who works in my area (i have 6 technicians saved in my cell phone now, due to how many times they have been out here) and he also confirmed my equipment was deactivated, even though I am not past due on any balance.

How do I resolve this issue?

Thanks.