Nope, can't believe it

See this thread:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

I just spent 4 hours on the phone talking to multiple agents and getting transferred everywhere you could imagine, after the 3rd escalation ticket.  So Queen Q (the second escalation ticket never even called or emailed).  Same agen't that handled my first escalation ticket.........

The second agent Lotaya P, said my voicemail was full (my wife called and left 11 voicemails, it wasn't full) but reached out via email.  After verifying the bad upstream multiple times (on my ninth modem now, second drop and a second brand new telephone pole) I was told for the 21st time that the issue is the NODE (of course it is).  Most techs literally pull in my driveway and mark the job complete (i have most of them in my cell phone at this point) because its a NODE issue and the engineering team has to fix that, not a tech.

So I just spent the last 4 hours on the phone, just to talk to corporate, just to argue with the agent how many days are in a year (365) and how I have been on the phone over 250 of those days.  She literally had no idea how many days are in a year.  I had to explain how day time and night time works, and after she told me 350 days are in a year, and i told her it wasn't the call was disconnected for a 2nd time.

Not calling back.  So let me ask here. . . How does one get their issues resolved.  I was unable to locate ANY communication on the first escalation ticket, so an email was apparently never sent:
[Edited: "Personal Information"]

[Edited: "Personal Information"]

I will NOT use agent assist, due to the fact that you had an agent by the name of Krishna deactivate my equipment twice.  After threatening legal action I was assured I would be receiving $1,000 in compensation (Jay @ the philippines call center, after he put me on hold to go to the "3rd floor" and had me on the phone with Paul @ the philippines call center). . . dude literally read the last 4 digits of debit card number to me.............

I have had 11 months worth of credits applied.  THANK YOU, and I appreciate that..... but the amount of money I have lost due to not being able to live stream is insane.  I just want the service to work, and I will gladly pay the bill.  Since I keep getting stuck with agents that do not know simple math, have no way to check the watchtower, or a way to check the modem SnR (which was over 1,850db at the time of my call, and isnt supposed to move from around 40db) I am genuinely curious how a "tech support' agent is supposed to do their job, when they are not able to see anything more than a green check mark ✅ indicating the modem is online and receiving a signal.

Ive been a loyal customer for 14 years, and while I have had issues after a bad storm or something, I could NEVER imagine with all the notes on the account and all the techs, supervisors, and equipment replacements that have happened out here it is not obvious what the issue is, and whether you can fix it or not in a timely manner, just stop telling your customers it can be fixed.  The Engineering team needs to fix or finish the Fiber Optics upgrade at the hub. . . EVERYONE knows your ready to push that out but have no idea what your doing.

I can't believe I have spent more time on the phone with xfinity than I have with my family (i know, its stupid, but I depend on the income to take care of that family).

WHO do I talk to, to actually get answers?