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user_vrzklv
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Thursday, March 19th, 2026 10:40 PM

No comcast drop, demarc or coax line into house.

I purchased service, but i have no comcast drop, demarc, or coax line into the house.  I called Xfinity and phone support disconnected me after an extended hold time of 1.5 hours.  i need a site survey/line drop/exterior install scheduled.  i understand that the Xfinity box and feed should be installed in the exterior of the house. 

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6 days ago

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XfinityEva

Official Employee

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2.5K Messages

4 months ago

@user_vrzklv Thank you for taking the time to visit Xfinity Community Forums for help with your new service. We can help with this here. May I please ask that you send us a direct message with your full name and service address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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cybergrimes

Visitor

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1 Message

15 days ago

Similar issue, no demarc box. No direct message option unless I reply to something so I'll just reply here ;)

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XfinityPeterH

Official Employee

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2.9K Messages

 

cybergrimes Glad we got everything resolved in our DM's and please let us know if anything else comes up. Our team is here for you. 

 

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