No comcast drop, demarc or coax line into house.

I purchased service, but i have no comcast drop, demarc, or coax line into the house. I called Xfinity and phone support disconnected me after an extended hold time of 1.5 hours. i need a site survey/line drop/exterior install scheduled. i understand that the Xfinity box and feed should be installed in the exterior of the house.

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XfinityEva

Official Employee

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2.3K Messages

3 hours ago

@user_vrzklv Thank you for taking the time to visit Xfinity Community Forums for help with your new service. We can help with this here. May I please ask that you send us a direct message with your full name and service address?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_vrzklv

No comcast drop, demarc or coax line into house.

XfinityEva

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