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user_07n4mj
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2 Messages

Monday, July 27th, 2026 4:00 AM

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No coax ports in house

I just switched to Xfinity and was happy to start setting it up until I realized there are no coax ports in my house. All I could find are Ethernet ports. I didn't know that it would need a coax port until it had arrived. I need help!

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8 days ago

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EG

Expert

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119.9K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_07n4mj

Visitor

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2 Messages

They had a technician come out and make a port for me. Thank you guys!

8 days ago

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XfinityJeff

Official Employee

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1.1K Messages

That is great to hear @user_07n4mj, I am glad that this was taken care of for you! If you need anything in the future, please don't hesitate to reach out to us again on the community forums.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

8 days ago

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XfinityPeterH

Official Employee

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3K Messages

15 days ago

 

user_07n4mj I have been in your shoes before and found out it was actually a possible bennefit. Do you possibly have a central location that a modem and router would connect and all the ethernet cords connect to? Sometimes in a network cabinet or closet? 

 

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