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user_cee7qm
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Originator

5 Messages

Friday, August 15th, 2025 2:08 PM

no cell phone

How can I get Xfinity to STOP bugging me about adding a mobile number to my account?  I'm reachable on both landline and email.  I will NOT purchase cell service for YOUR convenience.

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Updated 

2 hours ago

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EG

Expert

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115K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.7K Messages

4 months ago

 

user_cee7qm Hello and Happy Friday! Thanks for writing us on our Forums and we are here to try to help out today. Can you tell us more about when you get these notifications? Are these appearing when logging in or just using our app? We normally ask for a mobile number for two factor authentication and recovery purposes to keep the account secure. 

 

(edited)

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user_cee7qm

5 Messages

I get these notifications arbitrarily via email.  I am not logging in when they show up and I do not use your app.  Please understand, I AM NOT PURCHASING A MOBILE PHONE TO SUIT YOUR PURPOSES.  If this continues to be a problem for you, would you please let me know?

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4 months ago

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XfinityJeff

Official Employee

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490 Messages

Good afternoon @user_cee7qm thank you for reaching out to us via Xfinity Forums, and thanks @EG for moving the post for better exposure. I know getting a lot of emails for a service you aren't interested in can be frustrating. You have reached the right team that can take a look at the issue you are having. https://www.xfinity.com/support/articles/manage-communication-and-advertising-settings This website has some information about managing communications preferences. Have you had a chance to check any of these settings?

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4 months ago

user_7pr0cp

Visitor

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1 Message

2 hours ago

Same here.  I dont need 20 characters to say this.                                                                                                     

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