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user_hhjcyh
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Sunday, March 23rd, 2025 7:03 PM

Newest episode of Rupaul's Drag Race season 17 episode 12

I purchased the newest season of Rupaul's Drag Race and season 17 episode 12 is not available 

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Updated 

1 month ago

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XfinityDemitrius

Official Employee

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1.8K Messages

1 month ago

Hey @user_hhjcyh, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Rupaul's Drag Race S17E12. I would be more than happy to offer my assistance looking into this further for you.

 

When attempting to view on my end, I am showing that the content is available on my set-top box and the Xfinity Stream web portal. Where are you currently attempting to watch so we can help troubleshoot further? Is the episode playing, but airing a different episode? Please update us at your next available convenience and provide as much detail as possible. 

4

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user_rf1279

1 Message

I am having the same issue 

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1 month ago

0

user_h13f5m

1 Message

I also am having that issue 

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1 month ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_rf1279, thanks for reaching out through Xfinity Forums regarding the issue with this episode! What device are you using in order to watch Rupaul's Drag Race? Also, have you tried any troubleshooting steps already?

 

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1 month ago

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_h13f5m, Thank you for visiting our official Xfinity Community Forums support page. Could you please describe in more detail on the issue you are experiencing? I have tested accessing the content on my end without issue. Please provide what platform you are attempting to watch the content on, device, error message, error code and more. We hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

j053

2 Messages

1 month ago

Hello, I have the same issue too. I can’t see the episode in my FireTV nor on my phone. When I open the season on my phone, I see the message “Available through subscription”. I called customer service yesterday, and they said it’s an issue with the network, not with XFinity, but I don’t understand where this originated, since I’ve never had this issue before. Signing out and back in didn’t help, and neither did restarting the device.

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XfinityGabriel

Official Employee

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2.2K Messages

 

user_8z64so, Hi there! Thanks for reaching out. I can certainly understand the importance of enjoying your favorite episodes for entertainment. I am sorry to learn about this experience. The content available On Demand is provided to us by the networks. The programming availability, pricing, and broadcast are subject to their discretion. Have you checked to see if you can watch the episode directly from the network website or app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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j053

2 Messages

1 month ago

Hello, I found that now the episode appears to be available for purchase, but I purchased the whole season already. Will my purchase of the season be honored? Is this just a bug?

1

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XfinityRay

Official Employee

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2.7K Messages

I am glad that it is showing up now, j053! We are happy to further help with getting episode 12 since that is not coming through in your season purchase.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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