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Monday, April 22nd, 2024 5:02 PM

New xfinity customer, lost local channels on Sling

From what I understand, xfinity needs to adjust my account to link my ip to my local geographic area so when I stream Sling, it can tell where I am and provide local channels.  How can I get this done and how do I do it?

Expert

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103.7K Messages

1 month ago

The concern is not "Home Security Devices And Equipment" help related........ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

(edited)

Official Employee

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674 Messages

1 month ago

Hello there, user_b00mer_7! Thanks for reaching out here on the Community Forum. What you are referring to is geolocation of an IP. This is not something that is done by your ISP, however you can find some great information about this here : https://forums.xfinity.com/conversations/your-home-network/ip-changed-streaming-apps-now-showing-wrong-regional-channels-nyc-to-philly/65f390a228b6ea6548a36edc

 

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