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ip changed - streaming apps now showing wrong regional channels (NYC to Philly)
two weeks ago something changed overnight with our wifi so that the slingTV and Fubo TV switched from showing us NYC local channels to philly. This is happening on all devices connected to our wifi, and when we tried the slingTV app on my phone on cellular data it reverted back to the NYC region.
I have spoken with xfinity support 3 times and I'm getting nowhere. xfinity also had an outage in our area the week before for 3 days (on and off), so it's very odd that the outage happened and now this happened. We've been dealing with this for the last two weeks and I cannot find a solution online anywhere
EG
Expert
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110K Messages
1 year ago
You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area.
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
Thank you for your detailed post, @dkstein1021! And thank you, @EG for sharing your valued input! Additionally, the release and renew your Internet Protocol (IP) address article may help.
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EG
Expert
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110K Messages
1 year ago
@XfinityThomasA
Quite welcome but no, that won't work. If one is behind a router or a combo modem / router gateway device, it will only serve to renew / change the LAN / private IP address that is assigned to the client device by the router's built-in DHCP server, not the WAN / public IP address that is assigned to the router by Comcast's DHCP server.
(edited)
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