New service order [Edited]

New service order. Paralyzes XFinity abilities to understand New Service procedures. First return modem, then after modem returned to store bring modem to new service address, then link cell phones ok did that then cell phones not linked, then get new modem from store, then link cell phones again, then why haven't I activated new service wi-fi? Look XFinity, I am not here to march to your orders, if I order new service at one of my homes I will activate when I can not when you want me to, I went on a vacation and don't need your emails reminding me to activate the new service, or emails threatening me with fines for j returned equipment or unlinked cell phones. [Edited: "Inflammatory"] who do you think you are? Your inability to coordinate a simple task is infuriating. [Edited: "Inflammatory"] It really is astounding, I have marked all your emails as spam, I never want to hear from you again, not ever for any reason. The bills have always been paid and that is all that should concern you. Don't ever ever contact me for any reason. I am on the brink of filing complaints and TROs against XFinity if they ever attempt to contact me.

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XfinityAirelle

Official Employee

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3.2K Messages

3 hours ago

user_13079d

Hi there, we hear how frustrated you are, and we’re really sorry this experience has felt so overwhelming.

We understand your concern about the volume of emails and the timing around activation. Those notifications are automated based on account activity, not meant to pressure you, but we can see how it came across that way.

We also want to respect your request regarding contact preferences. If you’d like to stop non-essential communications, you can manage your notification settings and marketing preferences directly in your account to limit or opt out of those messages.

If at any point you do want help straightening out the service setup or account details, we’re here and can work through it at your pace.

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user_13079d

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4 Messages

Here again Xfinity shifts the responsibilities on the American citizen consumer who simply asks to be left alone, to not be bothered by a communications from Xfinity.

I can assure you the courts will see it differently. An order of restraint will certainly put the onus on Xfnity. Again, who do you think you are? This is America, not Cuba, not

Russia, in America citizens have rights and if Xfinity tries to call me or email me I will , I promise you, file with the courts to compel. Try me.

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14 minutes ago

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XfinityAirelle

Official Employee

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3.2K Messages

user_13079d

Hi there, we understand your concerns and want to be clear about how this works.

The types of notifications you receive are controlled through your account settings. That means you can choose what communications you want to receive and turn off non-essential or marketing messages at any time using the instructions we provided earlier.

There are certain required communications, such as billing or service-related notices, that cannot be disabled, but anything beyond that can be managed directly by you in your preferences.

We’ll respect your request here and step back from this thread. Have a greatd day.

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11 minutes ago

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Customer Service

user_13079d

New service order [Edited]

XfinityAirelle

user_13079d

XfinityAirelle

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