Skip to main content
jakmcn
1st Topic

2 Messages

Tuesday, March 4th, 2025

New Modem, phone line doesn't work

I am just posting this question so that I can direct message and hopefully get help.  We had a new modem installed last week, now one of our two phone lines is not working.

Question

 • 

Updated 

5 months ago

94

2

0

Oldest First
Selected Oldest First
XfinityArmand

Official Employee

 • 

2.3K Messages

5 months ago

Hi there @jakmcn!  Thank you so much for taking the time to reach out to Xfinity Support!  We are so glad to hear from you and want to assist in any way that we can in getting things with your phone line ironed out.  What seems to be the issue?  Are you not receiving any calls?  Are you unable to make calls?  

3

0

jakmcn

2 Messages

Hi- The office phone line is always lit up and there is no dial tone. When calling the office number, it goes straight to voicemail.  But it does not actually record a voicemail message.  I cannot call out on that number.

(edited)

Like

Reply

5 months ago

0

XfinityWilliam

Official Employee

 • 

1.4K Messages

 

jakmcn Thanks so much for letting us know what is going on. We can take a closer look at this for you and get this issue resolved. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

XfinityFrank

Official Employee

 • 

1.6K Messages

@jakmcn, We want to thank you for reaching out on the Community Forum for support with your phone service issue. We are glad we were able to resolve your problem. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

EG

Expert

 • 

112.4K Messages

5 months ago

@jakmcn 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

0

0

forum icon

New to the Community?

Start Here