New landline service

I've been a ATT landline customer for years, but I have become fed up with them -- probably the worst company I have dealt with.

I have Internet an mobile service with Comcast so I am considering adding landline service.

* Is there a discount for having the other services from Comcast?

* I now have the subsidized California Lifeline rate -- does Comcast offer an equivalent and, if so, what is it?

* Will regular phone work? If not, what phone do I need?

Responses

CCMike1

Official Employee

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933 Messages

3 years ago

Hello @sgeneris thank you for reaching out. I know how important it is bundle your landline services together with your internet plan. We do offer bundles and discounts if you're needing to sign up for service. To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.

Phone Handsets Must:

Comply with FCC Part 68 rules and regulations.
Have an industry-standard ring equivalence number (REN) of no more than 1.0.
Be in good working order.
Support touch tone (DTMF) dialing.

Electrical Outlets Used With Your Digital Voice Modem Must:

Be installed and operated in compliance with current state, local, and national codes.
Have a circuitry capacity of at least 15 amps.
Not be a switch outlet (except for a circuit breaker).
Not be shared with more devices than can be powered safely on that circuit.

Inside Wiring and Jacks Used with Xfinity Voice Service Must:

Comply with currently acceptable industry standards for telephone service wiring.
Be in good working order.
Have proper and consistent wiring polarity.

Phone Splitters Must Be Used:

In order to connect more than one corded phone or wireless base unit directly to the modem.
In order to connect a phone and modem/wireless gateway to the same wall jack.

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sgeneris

Visitor

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9 Messages

Do you know if Comcast participates in CA Lifeline?

3 years ago

0

XfinityLinda

Official Employee

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1.8K Messages

@sgeneris We do not participate in the CA Lifeline. However, we do participate in the Affordable Connectivity Program (ACP). You can find more information on this program here: https://www.xfinity.com/learn/internet-service/acp.

(edited)

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3 years ago

0

Customer Service

sgeneris

New landline service

CCMike1

Phone Handsets Must:

Electrical Outlets Used With Your Digital Voice Modem Must:

Inside Wiring and Jacks Used with Xfinity Voice Service Must:

Phone Splitters Must Be Used:

sgeneris

XfinityLinda

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