Visitor
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1 Message
New Apartment Complex Service Availability
I will be moving in a few days but have not officially signed a lease yet. While touring this one apartment building, which is very new, I was told that Xfinity does not offer service in the building. However while researching, it seems as though I can set up a business plan for the unit. I am an existing Xfinity customer and would love to transfer my current residential plan to this new address but the form does not list the unit I would potentially rent, although I do see other units listed that are currently occupied. Is there a reason why I could set up a business plan for the unit but not a residential one? Are there any options I could do to keep my Xfinity service if I decide to move to this new address?
Accepted Solution
XfinityMarcus
Official Employee
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2K Messages
4 months ago
Morgan_G thank you for using the Xfinity Community Forum page to reach out today. Congratulations on your impending move to a new location, I definitely understand wanting to ensure the next place you call home will adequately cover all of your needs from aesthetics to available service providers.
Luckily, you are tapped in with the best team at Xfinity as our forums team is more than capable of tracking down the answers you seek. We can check if the new residential location you are considering is one that we are able to bring service to on our end. Can you first send me a direct message with your full name and complete service address so that we can gather some additional information from you?
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XfinityDemitrius
Official Employee
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2.3K Messages
4 months ago
Thank you for taking the time to reach out to us via our Xfinity Forums Community web portal @Morgan_G. We are sorry to say that we are unable to provide services to your home at this time. With the address being outside our current footprint, a network extension would be needed as high costs. If there happens to be anything more we can help you with, please let us know.
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