New address not recognized

Hey there, Crasher2003, thanks for reaching out through Xfinity Forums! I see you are a new poster on the platform and we truly appreciate you joining the community! We would be happy to look into your serviceability request! We are so excited for you to have your Xfinity Services up and running! I work from home myself and I know how important it is to have a solid connection. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

@Crasher2003 I’m in the exact same predicament. When I speak to a representative on the phone however they say that there is a ticket in and we usually will get a response in 3 days however it’s been about a month now. My neighbor about 2 months. I just need internet so I can work from home and pay for my new beautiful home. Also there is an Xfinity box of cables right in front of my home. So it should be serviceable. 

You will need to use the Xfinity handle in order to access the chat option and not through selecting an agent's name. Does this help to clarify?

No worries, we did recently make changes to our website and forums platform. You would just use the chat option at the top within the forums platform on the top right side of our page and then using our singular Xfinity Support handle to get started. You might need to clear your cache and cookies in your browser settings in order to access the chat feature. Let me know if this helps! 

Hello, @stephenramsey Congratulations on your new place! That's always exciting! Thank you for reaching back out again so we can ensure things are in progress. Can you please send us a Private Message with your first and last name? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

Sorry about that @stephenramsey. That is an issue we are aware of and working on, it's happening sporadically. Can you please post your message for assistance in a new thread on the Forums? After you create the thread you will be able to see the chat icon on the top right of the new thread. This is the link to the Xfinity Forums Customer Service board, https://comca.st/3vVybgz. You can press the blue Ask a Question button to create a thread. It is located a bit down the screen on the right side of the page.

Hello, @GAR64! We can definitely look into your current serviceability request. We truly appreciate your interest in signing up for services with us. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, thank you! 

@GAR64 - You're welcome! We appreciate your business over the past ten years and we would love if you could take our services with you to your new home as well. It would need to go to our Xfinity Support handle as it routes to a main inbox, even if sent to a specific agent, but I assure you, we're a team of experts and we all can provide top-notch care to ensure this is addressed for you.

Yes, absolutely. =] We can submit the address for a survey. If it falls within our footprint, and is close enough to an Xfinity node, we can have it added into the system and set-up for services.

To send a peer-to-peer chat:

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3wbIIUC
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the address in question, as well as best contact information including email and phone number. Any identifiable information (landmarks, main roads, etc.) about the property helps as well, especially if it's a duplex or anything. 

Hello @user_7ac70d and thanks for reaching out to us on our forums. I would like to clarify with you, what do you mean by submitting your address for inclusion? 

Hello @amcguffee thank you for reaching our Xfinity Forums Support Team. I hope you're having a wonderful day and we are grateful for the opportunity to work together. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

@user_690d50 Thanks for taking the time to reach out to us regarding your move request. I would love to assist you in putting in a serviceability request. Can you please reach out to us through private message with your first and last name, name on the account if different and service address? 

To send us a private message:
1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.