Visitor
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3 Messages
Need to move overhead line to underground conduit
Hello - I am not a current customer, but I am in the process of completing an addition on my home and we are planning to move all of our overhead utility lines to underground conduit. The conduit has been installed but I am having trouble getting in touch with someone who can actually help me schedule an appointment to relocated the cable. Can anyone here help?
XfinityJanelle
Official Employee
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1.2K Messages
11 days ago
Hi @adiemus0 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the cables being moved. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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