Need to move my neighbor's outside Xfinity pedestal from my driveway

Hi XfinityEva. I've gone through the proper steps and have had an open ticket for three weeks, but I still have not seen any action nor even received any updates/communication on the status of the ticket to relocate the obstructing pedestal in my driveway. Similar to others' experiences: https://forums.xfinity.com/conversations/customer-service/pedestal-relocation/64063e7e61d17c47911fa2c8 and https://forums.xfinity.com/conversations/customer-service/pedestal-relocate/604cc2a3c5375f08cdbf5653. Please help. Thank you. 

Thank you for the update user_fswjz2. As we explained in our private conversation, due to not getting a response on the initial ticket that was created to address this for you, we promptly have cut out the middle man and reached out directly to our local teams that handle these requests ourselves. We understand how important it is to get this done, and we're doing everything we can to expedite the process for you. Please await our next update in our private conversation for the next steps 👍

Ok thank you. I'm on the phone with an Xfinity representative right now (Chris) on August 23 at 8:16pm EST, and he said a request for a "drop relocate" was made on August 8th and has already been marked as "complete" and the work order has been closed. However, no work has been done and no communication has been provided. 

Thank you for the update user_fswjz2. Like we explained in our private conversation earlier, we are currently in communication with our local teams regarding getting this request completed for you, and are awaiting an update from them to proceed. We'll be sure to provide you with any updates as they come back in our private conversation, but there is no need for additional action on your end as we've already escalated this to the highest channel possible. Please look forward to our next update.