Navigating customer service is nearly impossible

I’ve been trying to call xfinity and get my new Internet package activated for the last 3 days. The customer service is an absolute nightmare. It’s mind bogglingly difficult to reach a love agent in the first place, with the bot system always re-routing me to a chat, which never ends up being helpful. And the few times I’ve talked to a real person they said they’d activate my account and it never happened. I got no follow up and now my account is disconnected entirely. I already set up my router and everything 3 days ago. At this point I’m totally fed up. If you weren’t a monopoly you wouldn’t get away with this and I would never ever use xfinity again.

Responses

XfinityJorge

Official Employee

•

2.2K Messages

4 months ago

user_mn7pno Greetings! Thank you so much for using our Forums and taking the time out of your day to contact our Xfinity Support Team. We understand that you are looking for some help activating your internet and our team is here to walk you through this process. I am sorry that you were not able to get the help you needed right away but we are here to assist now. To get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_mn7pno

Navigating customer service is nearly impossible

XfinityJorge

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