Regular Visitor
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12 Messages
My XG1v4 4K Cable Box Recordings are pixelating
Not only are they pixelating but pausing, skipping and ghosting. There has been a lot of discussion on this topic. Has Comcast been able to help anybody with a resolution to this problem?
Accepted Solution
tnt325
Regular Visitor
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12 Messages
4 years ago
Sounds great, technician may be required. I replaced my box on 10/25/21 and have seen pixelation, etc starting with the new box, not my old box. This pixelation is a new problem to us. I reason I replaced my box was my old one was very slow in responding to any command and I thought a new one would work at least as well as the two new XiD-P I installed on 9/17/21. I haven't checked playback on the XiD-P boxes but I have reset my XG1v4 box when you had the major outage in our area (Richmond Ca) on 11/8/21 that apparently affected you across the country. What type of signal strength are you looking for? Last time I checked was on 11/5/20 I was told by your agent "All parameters on Comcast side are green." when I inquired further Alvin said 29.4 dBmv downstream (bogus #), 29.3 dBmv upstream (low, +35 to +49). My Netgear CM1150 modem was showing power at -3.2 dBmv (-7 to +7 OK) and 36.9 dB SNR (>33, OK).
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XfinityJosephA
Official Employee
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1.8K Messages
4 years ago
Hello, @tnt325, I am sorry your recordings are pixilated and not working properly. I have seen this resolved and in most situations we schedule an appointment to fix a signal issue. When is the last time we reset your XG1v4 or checked your signal quality?
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user_182cfe
Visitor
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8 Messages
3 years ago
I had this problem from day one with the 4 k box. I finally took it back today and got a regular box. Problem solved. No more problems. Comcast has a problem with the 4 K box. The existing recordings quit having issues.
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