Thank you so much for taking the time to reach out to Xfinity Support @user_88f9a3! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. What seems to be the issue with the remote?
My remote control is not connecting to my TV. The lights work the remote works. I've done the virtual assistant several times for several days and it's not working. I need to speak to someone on the phone to walk me through some steps. When I call it won't let me get through to a person so aggravating!
user_qku78u Most issues with remotes like this are linked to low batteries. You can check the battery level by saying battery level into the remote or Press the Xfinity button on the remote.
Select Settings (Gear icon). Click on Remote Settings to view the battery level.
If the batteries are not the issue let me know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have remote control problems also and can't get an agent. I just tested my batteries based on how you explained above and I'm at 100%. Who can I talk to to discuss fixing my remote?
user_0kf6fs Thank you so much for using our Forums to contact our Xfinity Support Team. You came to the right place and we are here happy to be of assistance with your remote. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityArmand
Official Employee
•
2K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_88f9a3! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. What seems to be the issue with the remote?
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0
user_qku78u
1 Message
1 month ago
My remote control is not connecting to my TV. The lights work the remote works. I've done the virtual assistant several times for several days and it's not working. I need to speak to someone on the phone to walk me through some steps. When I call it won't let me get through to a person so aggravating!
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0