My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me

i dont have access to it and i need to pay. Ive only been signed up since march.

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XfinityJeniece

Official Employee

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4.1K Messages

2 hours ago

Hey there, @user_g4ofdm, thanks for reaching out through Xfinity Forums regarding your Peacock services. We definitely want to ensure you have access! Has Peacock ever worked since you signed up in March?

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user_g4ofdm

Visitor

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4 Messages

1 hour ago

Just started today on all of my devices. Checked them all

just to make sure

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XfinityDemitrius

Official Employee

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2.8K Messages

What error code/message is being received when attempting to log in to your personal Peacock account? Are you met with a screen to pick a subscription plan @user_g4ofdm?

I am an Official Xfinity Employee.
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37 minutes ago

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user_g4ofdm

Visitor

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4 Messages

Yes its asking me to pick a subscription and pay.

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36 minutes ago

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XfinityDemitrius

Official Employee

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2.8K Messages

Can you ensure you are using the same email address that was used during the activation and enrollment process @user_g4ofdm?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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4 minutes ago

0

Customer Service

user_g4ofdm

My peacock was deactivated

XfinityJeniece

user_g4ofdm

XfinityDemitrius

user_g4ofdm

XfinityDemitrius

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