Visitor
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5 Messages
My internet doesn’t work!
I need an internet that works, the problem is in the cables that come from the street pole to the entrance to the central…. this cables is on the floor getting rain all the time… i need a solution…. My internet drops everyday…. I don't have stability to work from home!… but my payments are not late….
Latoque
Expert
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29.7K Messages
3 years ago
Moved from Email forum
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CCDevin
Problem Solver
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735 Messages
3 years ago
@user_06067a
Good afternoon! We appreciate you taking the time reach out to us here so we can address this concern with your connection. I can certainly appreciate how important it is to have a stable connection at all times but especially when you rely on it for work. We are here to help!
First, can you tell me a bit about this issue, please? You mentioned that cable connected outside is on the ground. Has this come loose from where it is originally connected? Are you having connection drops with both a wired and wireless connection, and have you tried any troubleshooting such as replacing the wires in your home and ensuring the connections are tight and connected properly? We want to drive to the heart of this concern to give you our best support possible.
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