Multiple Outages [Edited]

Here we go again. The day I first activated my service, it initially disconnected from the internet over 20 times and continued every morning for a little more than a week. It stayed disconnected for hours at a time and happened early in the morning EST, around 1, 2, 3, 4 am. It took me coming to this same platform, [Edited: "Solicitation"] regarding Xfinity's suspicious practices, before my issue was even properly looked at, and what I believed to be resolved. At first, they kept saying there was an outage, but how can you have multiple outages per morning in the same week? Now, for this past week, the same thing is occurring. I have unplugged the modem 3-4 times every morning in an attempt to reconnect with the internet. I feel that it may have something to do with what I believe to be an after normal business hours, outsourced customer service team, etc. I feel it is an illegal tactic to force consumers to upgrade their service to a higher-priced plan, which is absolutely, ethically wrong. They need to be investigated, maybe even legal recourse. Some form of serious action is warranted. The other day I started to reach out through their poorly functioning app via chat and when the annoying bot, finally permitted me to reach a live agent, when that exact same name of the previous representative appeared, from before, the one who was very rude, disconnected the chat abruptly in the middle of our conversation, kept insisting that I needed to upgrade my plan and so forth, appeared, I ended the chat immediately. I know upselling is a thing, but when it is to the deliberate, intentional detriment of their consumers, there is a huge, huge problem that needs to be addressed. I need my service for my college classes at Millersville University, and I may even be starting a remote customer service position. I'm up now because once again my internet disconnected. Disrupting everything from cell phones, computers, Google Chromecast to Blink security cameras. It disconnected at 4:10 am, and finally, a little after 5 am, I had to get up out of bed, once again, to unplug the modem because the app never works when trying to restart the modem from there. The internet is back on now, but I know it will happen again tomorrow morning, or could happen again throughout today. We are paying customers who apparently have no real relevance. I'm losing sleep out of concern over whether my internet will be working when it's time for class.