Multiple No-Shows and Misinformation from Employees

Thank you, @user_5go4s2 for reaching out on our Xfinity Community forums to express your concerns!

That definitely doesn't sound like the type of experience anyone would want and has to be frustrating for you.  We'd like to help look into this for you! 😀

Could you please send us a direct message (there's some handy tips below on how to do that.)

Please include your full name and the address at which you are expecting your service installation.  Once we located the account and get you verified, we'd be happy to address your issues and ensure that we get this back on track for you! 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

Tried DM. Not helpful.

I never agreed on this “the soonest appointment”. The tech rescheduled it without my consent and Xfinity failed to resolve this issue. Will report the repeated failure to provided scheduled service and misrepresentation of technician availability and dispatch status to FCC, CPUC, and BBB.