Visitor
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3 Messages
Moving service drop to below ground
Hello, I need help moving my service drop from an overhead drop to below ground. I already have an empty underground conduit from the pole to the house ready to go.
Visitor
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3 Messages
XfinityKatie
Official Employee
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744 Messages
1 year ago
@james19421 Hello! Thank you for reaching out so we can help relocate this drop! Typically, your drop is set up in the same location as your utilities, so if your utilities are above ground, then your drop would be too. However, in certain cases we may be able to relocate it underground if your area does not require it to be in the same location as your utilities. We can set up a job on our end to have someone come out and survey if the relocation is possible, and there would be a one-time $100 non-refundable charge for this visit. If it is determined that we are unable to relocate the line, the $100 charge would still apply. If this is something you are okay with and would like us to get up, then please send us a direct message with your full name and address and we'll get that process started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We look forward to hearing from you!
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