J

Visitor

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3 Messages

Wednesday, December 6th, 2023 12:28 AM

Closed

Moving service drop to below ground

Hello, I need help moving my service drop from an overhead drop to below ground. I already have an empty underground conduit from the pole to the house ready to go.

Official Employee

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744 Messages

1 year ago

@james19421 Hello! Thank you for reaching out so we can help relocate this drop! Typically, your drop is set up in the same location as your utilities, so if your utilities are above ground, then your drop would be too. However, in certain cases we may be able to relocate it underground if your area does not require it to be in the same location as your utilities. We can set up a job on our end to have someone come out and survey if the relocation is possible, and there would be a one-time $100 non-refundable charge for this visit. If it is determined that we are unable to relocate the line, the $100 charge would still apply. If this is something you are okay with and would like us to get up, then please send us a direct message with your full name and address and we'll get that process started!

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We look forward to hearing from you!

Visitor

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3 Messages

@XfinityKatie​ Our utilities used to be above ground, but they were relocated to below ground a few years ago. When we did that, we had them put an extra conduit for internet to be relocated in the future.

If you determine that a relocation is possible, is there additional charge to do the relocation?

Official Employee

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1.8K Messages

@james19421 That is a great question. Once we put in a request it would be reviewed and assessed. There could be a fee attached, but that is up to the technicians at the time of reviewing the request. 

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