Moving issues

Hey there, when you transfer to a new address, you are creating a new account at a new address. Hence the new account number. Let me get in there and see what went wrong for you. Please send a DM to xfinity support with your name and new address. Thank you!

Well it’s good to know xfinity has not met the bare minimum standards of the customers to do a simple transfer of service to a new address. I too am in the same boat, talked to a robot probably via text chat a week before I moved to allow time for everything to transfer to my new address. Plugged in my modem for WiFi and guess what guys !? I got a white light that wouldn’t go solid or grab some connectivity. Text and actually spoke with a representative and both told me two different stores. The First rep blamed me and said that I was the one who canceled my services!! Why would I pay the present bill and the one going forward to do that ???  “smh , I didn’t and I have prof from the chat via downloaded script/ by the way I plain to submit all prof to the BBB” the other lady said it was an error on the transfer and she had to redo it and it could take up to 24-48 hours to connect. Well it’s now going on 24 hours and I don’t have any WiFi , can’t work from home, no security system set up available!! Even had the tech guy who was installing the security system telling me to cancel xfinity and how bad the customer service was anymore. Xfinity should be canceled , we the customers should be valued better and able to speak to real life ppl without finding our nearest store. Now I’m lacking service that I’ve paid for on top of my daily life being interrupted due to xfinity not holding up there end of the bargain . I think everyone should be aware of the terrible service the customers get from lying representatives or ones that choose not to do the complete job. Why provide a chat box if we have to worry that the job may or may not have been completed the right way ? Why should any of the transfer of services to a new address be complicated if all I’m doing is plugging in a modem ?? 

I'm looking into other providers for this exact reason. I just recently had to move and chose to cancel and begin my service on the same date to avoid any billing issues. Get to my new place, hook everything up, get in the app to activate my modem at the new address and wouldn't you know it, my account is now "no longer active" on the homepage, however when I look at my account tab it shows my old address twice, as well as my new address, none of which are receiving internet despite me paying for them and when I try to use the automated robot it tells me the service is unavailable and I need to live chat, I try love chat and I'm told they can't help me and I need to take a call, I schedule a call and receive NO CALL. I call, I'm told they can't help me and I need to have a technician come out but I will be charged for it. WHY am I being charged for a technician to come out and most likely entire my MAC address for my modem because the HORRIBLE app won't give me a prompt for it due to my account not being active. I've never had a good experience with Xfinity but always had to use them due to them being the only option, but now I have options for fiber and once I get this mess squared away and make sure I don't have to pay for any of the service I haven't been able to use I'll be leaving this trash company for good and never looking back. Xfinity is terrible. I can't even begin to fathom how transferring service to a new address could be such a huge problem when I'm able to transfer every other utility with the flip of a switch and a quick email. Consistently voted the worst company in America for a reason Xfinity, or should I say Concast.