1 Message
moved and wi-fi doesn’t work
I moved to a new address and changed the address on my account - which I’ve done in the past year (same modem and everything). Connection cables are there and everything seems to be right but no connectivity! And I’m still expected to pay for it?!
XfinityFrank
Official Employee
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663 Messages
10 days ago
Hi there, @user_c3mcjg! Thanks for reaching out to us here on the community forums. We can check out the status of your transfer and service! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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