Modem Upgrade Email Error

Question

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

Witwicky_21 Hi there! We have had a few customers report the same thing, and we are sorry for the inconvenience. Our team can help get this ordered for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

user_k1haig · Answer

Running into the same issue was it ever resolved for you?

Customer Service

Witwicky_21

Modem Upgrade Email Error

EG

XfinityAirelle

user_k1haig

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