Missing $300 Visa gift card

it was back ordered until November 6. Got the phone and activated it November 10.

hey, @user_4e60a1! We can certainly have a look into this. We might need to get a ticket open for further research but should be able to get to the bottom of this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

Hello @aknomac, thanks for reaching out on our Forums page in regard to this gift card concern! Since this gift card is related to Xfinity Mobile, I would have to direct you to our Xfinity Mobile support. Our department handles specific customer service requests and unfortunately, we are unable to access Xfinity Mobile Support tools. We do apologize for any confusion, but you can reach Xfinity Mobile support through any of the following methods: 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3EfdQ8P

@aknomac​  consider yourself lucky that xfinity only scammed you 50%.  So many people were promised the $300 visa gift card and never received them.  Xfinity just want to drag it as long as possible hoping that you would forget about it and move on.  I don’t think you’d get the other $300 gift card.  But at least you got one, that’s 50%.  

@user_30863f

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

@user_30863f   If you have no luck PMing Xfinity call 1-800-526-3268.  My second card is on the way!

I have the same issue, signed up for Xfinity internet and mobile. When signing up there was a $300 + $200 (BYOD) gift card. The tracker does not show these.

I have called Xfinity mobile & Xfinity Internet, and get a different answers from different agent, some say the tracker shows after 7 days, some say 30 days, and some say 15 days. I am within the 30 days, and thinking of cancelling my service, as these promotions are false advertising to just make you sign up. During the sign up it says, that one will receive and email for the promotion after 7 days of service activation, never got any email.

@mazin2022 Hello and thank you for reaching out, and oh no! I am so sorry to hear that you did not receive the email regarding the Xfinity promotion and incentive for signing up for your services, that can definitely be frustrating. I would be more than happy to assist you in getting to the bottom of this once and for all. To continue, please reply in a private message with your first and last name and service address following the steps below:

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you for getting back, I have send a private message as indicated above.

Thank you so much for that update and feedback @user_30863f. We're glad to hear that you were able to receive the assistance you needed to have a second card come! That is awesome to hear that the Care member was able to assist you in escalating this so that the order can be placed! We hope you're enjoying the devices and services! 

@user_ea2eb8

Hello! Thanks for reaching out to let us know you have not heard back on the escalation ticket that was submitted for your previously. We don’t have access to a lot of the Xfinity Mobile offers and account specifics and recommend you contact them by the numbers and text options provided throughout this conversation. However, since you have been waiting for this already I can see if I am able to locate this ticket and offer you any other updates.

Would you send us a direct message to get started, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message