Visitor
•
5 Messages
Military Incentive Not Received. Called and didn't receive help
I have been trying to get in contact with Xfinity to see the status of my incentive. I was told I would get a $180 gift card for signing up with a military member in my household and did all the verifications. This was in June. I have checked the incentive tracker multiple times and haven't gotten a response. When I called the incentive line, they said that it has been fulfilled even though I never received the gift card. I was then transferred to another number to get the card reissued, but they said that the card was still "In progress" and gave me another phone number. This has been incredibly frustrating and I have spent lots of time holding and waiting to speak to someone.
XfinityAdrienne
Official Employee
•
1.6K Messages
16 days ago
Hey there, @user_ya4590! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting the Gift Card from our Military rewards program, it certainly is not what we want for our customers. Thank you for sharing the steps you have completed, and we would be more than happy to submit a ticket for our team to investigate the gift card. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
4
0
user_ya4590
Visitor
•
5 Messages
5 hours ago
I was told when signing up that since I have a member in my household who is in the military, we would get a $180 gift card. This was a big decision making factor for going with Xfinity. It has been 4 months and when I called, they said that it has been "fulfilled" even though it hasn't. I reached out to support and was told that the gift card offer was no longer available as of November 2024, even though the representative told me in July 2025 that it was. Xfinity is a scam and will not take accountability for their actions.
0
0