2 Messages
Military appreciation gift card
I received an email on May 1st stating that I qualified for a $180 prepaid gift card for my military service. I have been verified by xfinity as a veteran for over 1 year but somehow still had to wait to verify my service. The tracker said the gift card should have been available on July 15th. Today is the 18th and I have still not received it. Can someone please check into this.
XfinityRaul
Official Employee
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1.6K Messages
4 months ago
Hello, @user_p82v3h. I want to start off by thank you for your service. I appreciate you making us aware you haven't received this gift card via Forums. I'd be more than happy to help figure out the status of this reward and do everything I possibly can to get this resolved for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_58695d
Visitor
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5 Messages
4 months ago
I'm in the same boat..I found that even though it shows available it takes another 10 days to get to you via email..learned this from previous gift card of $50..
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user_33jpd9
5 Messages
4 months ago
I’m going through the same process, says July 17th but still nothing. I’ve called ( which is the worst service experience ever), chatted and still haven’t received anything. I’ve been a customer for 25 years and never had issues but these last couple of years Xfinity has really been a huge nightmare to deal with. It is impossible to get a response to your question or help with any issues after spending an hour plus on the phone, so disappointing.
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user_rsqwgb
Contributor
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21 Messages
4 months ago
Any updates? Because mine says we qualified July 17th, and people on the phone say I need to wait until September to get the email. Bonkers.
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AXx
Visitor
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1 Message
4 months ago
I received the email that my military appreciation gift card is ready. The link that is in this email to activate is not working!?!?
I called and was told the site was temporarily down but would be back later that same day. Still, a day later, the link to activate the card is not working. What is going on with XFINITY?
t
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user_c78b66
Visitor
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1 Message
30 days ago
We were told an email was sent out but we didn't receive it. They gave me a code but I can't access the site for it.
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