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user_p82v3h
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Friday, July 19th, 2024 3:51 AM

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Military appreciation gift card

I received an email on May 1st stating that I qualified for a $180 prepaid gift card for my military service. I have been verified by xfinity as a veteran for over 1 year but somehow still had to wait to verify my service. The tracker said the gift card should have been available on July 15th. Today is the 18th and I have still not received it. Can someone please check into this. 

Question

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Updated 

4 months ago

436

6

XfinityRaul

Official Employee

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1.9K Messages

9 months ago

Hello, @user_p82v3h. I want to start off by thank you for your service. I appreciate you making us aware you haven't received this gift card via Forums. I'd be more than happy to help figure out the status of this reward and do everything I possibly can to get this resolved for you.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_58695d

Visitor

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5 Messages

9 months ago

I'm in the same boat..I found that even though it shows available it takes another 10 days to get to you via email..learned this from previous gift card of $50..

3

XfinityFrank

Official Employee

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1.3K Messages

Hi there @user_58695d, were you able to ultimately receive your card?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_58695d

Visitor

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5 Messages

I need to correct my current status I'm also am still waiting BUT my 10 days isn't up til the 27th..I am positive they will follow thru once again.

😇

9 months ago

0

XfinityGabby

Official Employee

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1.5K Messages

@user_58695d, got it! Let us know if for any reason you don't receive it and we can help look into it!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_33jpd9

5 Messages

9 months ago

I’m going through the same process, says July 17th but still nothing. I’ve called ( which is the worst service experience ever), chatted and still haven’t received anything. I’ve been a customer for 25 years and never had issues but these last couple of years Xfinity has really been a huge nightmare to deal with. It is impossible to get a response to your question or help with any issues after spending an hour plus on the phone, so disappointing.

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user_rsqwgb

Contributor

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21 Messages

Did you get your gift card yet?

9 months ago

0

user_rsqwgb

Contributor

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21 Messages

9 months ago

Any updates? Because mine says we qualified July 17th, and people on the phone say I need to wait until September to get the email. Bonkers.

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user_58695d

Visitor

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5 Messages

Yes..spoke to dept. handling the military gift cards..she said due to the amount of requests that 14-16 weeks from date we qualified for gift cards..sad but appreciate the acknowledgement fron xfinity..mine qualified in May she said by September I should receive it.

9 months ago

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user_rsqwgb

Contributor

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21 Messages

@user_58695d​ that feel insane. We shouldn’t have to wait that long for an email. 

9 months ago

0

user_p82v3h

2 Messages

@user_rsqwgb​ I was told I needed to call the gift card company. They said I wouldn't receive it until sept/Oct. 

9 months ago

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AXx

Visitor

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1 Message

9 months ago

I received the email that my military appreciation gift card is ready. The link that is in this email to activate is not working!?!?
I called and was told the site was temporarily down but would be back later that same day.  Still, a day later, the link to activate the card is not working.  What is going on with XFINITY?         

t

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user_rsqwgb

Contributor

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21 Messages

@AXx​ when did you sign up?

9 months ago

0

user_58695d

Visitor

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5 Messages

I was told it takes 12 to 14 weeks after your approved..

I did get mine..it took approximately 10 weeks after approval..good luck..

9 months ago

0

user_58695d

Visitor

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5 Messages

Sry misunderstood where you were in process..system was up for me..a little bit of a pain to do but was able to do..

9 months ago

0

user_rsqwgb

Contributor

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21 Messages

@user_58695d​ yeah, its been 14 weeks for me, and no one is helping me, giving me the same information over and over again.

9 months ago

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user_c78b66

Visitor

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1 Message

6 months ago

We were told an email was sent out but we didn't receive it.  They gave me a code but I can't access the site for it.

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XfinityThomasA

Official Employee

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2.3K Messages

 

user_c78b66 - We can help! Is there an error code or message you're receiving when attempting to access it?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_xlsh5x

1 Message

I am in the same boat.  I followed all the directions, was verified as military and received Diamond status.  My tracking date started September 1st and I was supposed to receive my $180 gift card via e-mail from "yourcard@xfinityincentivetracker.com".  It was supposedly delivered 10 December to my e-mail ( I also checked spam folders as directed as well.) This was all shown to me on an "Incentive Status " tracking message.

It is now December 30th and I am now waiting for customer service to answer the phone for a second time to find out what is up. ( Just spoke to them again- the phone # listed by Xfinity on their site is for a gift card clearing house- Xfinity must actually send you the virtual info for them to help you.)

It is my opinion that this is not a real offer based on Military Appreciation but a PR program to make it appear so. The hoops are ridiculous and undermine the stated purpose of the offer.

Xfinity- Just don't offer the card.  We don't serve to get free stuff.

But if you do offer something to someone who has served (or anyone) - stand behind it.

4 months ago

0

XfinityThomasB

Official Employee

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1.9K Messages

user_xlsh5x Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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