@user_5kgzui Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.
I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
If you don't get agreement you guys are at fault for not getting it done and millions of people will cancel there Xfinity does the CEO of Xfinity realize that???? Also we as customers realize that the prize may go up the best thing to do is make NFL network & redzone channels be a package price by itself to make it cost worthy for customers???????
Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.
I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
If you don't get NFL Network and Red Zone back on by the end of July, I'm cancelling my cable. I've been a customer for almost 30 years, and am SO FRUSTRATED that my cable rates keep going up, and my channel line up goes down. I also can't even watch my local baseball team (Colorado Rockies) unless I spend another $20 a month. I call [EDITED: Language]!! Again, if NFL Network is not brought back on, you'll be losing my $290 per month! Get it figured out, NOW!!!!!!!!!!!!!!
@user_skbocg, we appreciate your loyalty and feedback. We understand that this content is important to many of our valued customers, however, we have no news on any update with the negotiations for these channels to be offered at this time, I'm afraid.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@Slickwillyaccounting We value your business and will share your feedback. As a friendly reminder you can always submit feedback via our free Xfinity App. We understand that this content is important it's my favorite network as well, and I hope its figure out.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Just another customer chiming in here that I will be switching to some other provider if the NFL Network is not restored within 30 days. My bill keeps increasing and you are not offering a refund for service promised (NFL Network is still on my channel lineup) and not delivered.
I pay over $300/month and to lose this access is horrible. In addition, I’m finding that Peacock has also limited the number of Premier League replays available. So my subscription costs have increased about 30% or more over the last few years and it feels like I’m getting less for my money.
I am sorry to hear you are feeling that way, @user_v0bcma! We appreciate your feedback about wanting to have this content back. If you want to look at plan or promotion options, please let us know. We like things at your fingertips so you can also look at plan or promotion options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder.
The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers. I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
season is about to begin. Who cares about Disney channel and all that mess. We only want NFL network and Red Zone that we've been paying for for years. As many comments remind us, no discount offered by Xfinity for cutting back on services. You talk about concern for "good deal for our customers," but if that was true when you drop content we've already paid for you need to drop the monthly rate as well. Stop with the excuses already and just get it done.
season is about to begin. Who cares about Disney channel and all that mess. We only want NFL network and Red Zone that we've been paying for for years. As many comments remind us, no discount offered by Xfinity for cutting back on services. You talk about concern for "good deal for our customers," but if that was true when you drop content we've already paid for you need to drop the monthly rate as well. Stop with the excuses already and just get it done.
Just an FYI...
You should care about Disney. Disney owns ABC, ESPN, the NFL Network, and Red Zone. So, that "mess" is the controlling factor and their acquisition of the latter two meant money out of their pocket that they are trying to recover via higher fees passed on to Comcast customers, which Comcast is trying to hold down. So, yes, care about Disney, but care about Comcast more.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Hello, @tincup05 I'm eagerly awaiting an update on a new agreement as well with training camps starting soon. Here is a great place to watch for communication when there is an update: https://www.xfinity.com/programmingchanges
Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed today. So far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for customers.
Head to xfinity.com/howitworks for more information on how great content is delivered to Comcast’s customers.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_5kgzui
Visitor
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1 Message
22 days ago
Xfinity, want to keep me as a customer and my $300+ a month? Better get an agreement with the NFL Network soon!
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user_skbocg
Visitor
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4 Messages
18 days ago
If you don't get NFL Network and Red Zone back on by the end of July, I'm cancelling my cable. I've been a customer for almost 30 years, and am SO FRUSTRATED that my cable rates keep going up, and my channel line up goes down. I also can't even watch my local baseball team (Colorado Rockies) unless I spend another $20 a month. I call [EDITED: Language]!! Again, if NFL Network is not brought back on, you'll be losing my $290 per month! Get it figured out, NOW!!!!!!!!!!!!!!
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shankjl1
Visitor
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1 Message
16 days ago
This is unacceptable, I pay full price for your service. But something is always gone. We want NFL Network back!!!!!!!
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Slickwillyaccounting
Visitor
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1 Message
13 days ago
If this programming is not restored by the start of preseason I will be moving to another service.
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user_obu55w
Visitor
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1 Message
8 days ago
Just another customer chiming in here that I will be switching to some other provider if the NFL Network is not restored within 30 days. My bill keeps increasing and you are not offering a refund for service promised (NFL Network is still on my channel lineup) and not delivered.
Very unhappy.
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user_v0bcma
Visitor
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1 Message
8 days ago
I pay over $300/month and to lose this access is horrible. In addition, I’m finding that Peacock has also limited the number of Premier League replays available. So my subscription costs have increased about 30% or more over the last few years and it feels like I’m getting less for my money.
I guess it’s time to look for other providers.
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user_6ioplv
Visitor
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1 Message
5 days ago
season is about to begin. Who cares about Disney channel and all that mess. We only want NFL network and Red Zone that we've been paying for for years. As many comments remind us, no discount offered by Xfinity for cutting back on services. You talk about concern for "good deal for our customers," but if that was true when you drop content we've already paid for you need to drop the monthly rate as well. Stop with the excuses already and just get it done.
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tincup05
Visitor
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1 Message
4 days ago
Comcast,
When will the NFL Network and NFL Redzone be BACK on your Network??
Can't you guys come to an "agreement" with the NFL on this matter?
You are making enough money off of me already and I have "pixelation" on my TV screen, and you can never figure out - why?
I pay my BILL every month and honestly the services that you off ere could be better than what I currently receive for what I pay.
Figure this out and make your customers "Happy" once again!!!
John
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user_mljpz7
Visitor
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1 Message
3 hours ago
Gotta say I’m going to leave Xfinity if this blackout of nfl network and red zone continues!
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