Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)

I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs)

I keep getting told that the only addresses for the building are two different suites with letter designations; I have no idea if there are any suites whatsoever - I've never seen any listed - but I know for a fact thst there are at *least* eight occupied units (USPS addressed as "Unit #" ascwell as stated as such on the lease agreement).

Today, I actually went in to the Xfinity store, and was told the same thing, that that's the only addresses on record, and they a ticket would be opened. I expect all I'll get is the same list of inapplicable (utilities are part of the rent, so no individual bills), vague ( "county assessor documentation"? What specific documents are needed?) or not easily available to a resident (purchase/sales agreement - I suspect the building's actual owner isn't interested in giving out copies to tenants) paperwork. (Oddly enough, the *signed lease agreement* doesn't seem to count.)

In searching for information this afternoon, I find this page: https://www.xfinity.com/support/articles/serviceability-documentation

Which opens with saying that Xfinity checks with the USPS... which is very clearly false, as I filed a change of address when I moved, and began getting mail with 24 hours. (And am *still* getting mail that proves the existence of the "Unit 2" address: bank statements, medical insurance documents, paperwork from state and Federal agencies, et cetera.)

I just want cable internet installed. The building previously had cable installed to individual rooms, prior to the current owner's purchase. Xfinity is not checking for a valid MDU address with the USPS, and appears to be relying solely on some previous service addressing, and while this page: https://www.xfinity.com/support/articles/determining-serviceability

claims an Initial Evaluation will be done, as far as I've been informed, this had not happed nor has a physical site survey been completed.

I have the current ticket number from today's attempt - [Edited: Privacy]- and a printed copy of an email to my landlord from a [Edited: Privacy] (Senior Business Acount Executive), dated 11 Jun 2026 stating:

"As far as your tenant goes at your location at <REDACTED> they should be able to go to an Xfinity Store or call into Care to add cable services as a residential account."

It's been eight months. Would it be better if I contacted the Senior Business Acount Executive myself, and ask her to investigate why this is apparently impossible for Xfinity to do?