Visitor
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5 Messages
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with severe bufferbloat and packet loss. I believe the ticket is [EDITED: Personal information.]but over those 4 hours, 4 calls, 7 agents, 2 supervisors and two dropped (disconnected by supervisor) calls I don't know what ticket number is what. Some were escalations to supervisors, some were tech tickets to my house. They have been out multiple times replacing the modem, telling me my router was the problem so I am now on router 3, the problem persists through all these iterations. I just need to know whats going on. I suspect a loose fitting somehwere at the node or maybe water in the line. They said 3 days last Wed, its been over a week.
XfinityFrank
Official Employee
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2.1K Messages
9 days ago
Hi there! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the poor experience and trouble getting your service issue resolved. We can check and see where we are with it. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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winchester169
Visitor
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5 Messages
6 days ago
Looks like there is movement. Thanks
https://www.xfinity.com/support/statusmap
Scheduled Maintenance
Planned maintenance in your area is scheduled to start on 03/09/2026 01:00 AM (Pacific). You may experience interruptions to all of your Xfinity services during this time. We apologize for any inconvenience and appreciate your patience.
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winchester169
Visitor
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5 Messages
3 hours ago
Also. I noticed.... "I believe the ticket is [EDITED: Personal information.]but over those 4 hours". Why was the ticket number edited out. That *IS* important information. Now who knows what maintenance ticket was not properly completed. Silly silly editors. It wasnt personal information.
(edited)
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