Loyalty

Channels were dropped from the lineup that were a part of the package I signed up for.  I am considering cancelling my services, which is a shame after probably 30 years.

@user_25ed1a We definitely do not want to lose you as a customer, especially as a customer who has been with us for 30 years! We truly appreciate you being in the Xfinity family.

We regularly evaluate our packages to include the best combination of options for our customers, including the launch of popular new programming. I'd be happy to help you with finding a channel lineup that works for you. Here is a link to our channel lineups available, https://www.xfinity.com/learn/channel-lineup-bundles. What channels were you interested in?

Sorry for the delay in responding - I did not receive a notification that you had replied. The main channel I am interested in is Sportsnet Pittsburgh (843), which was moved to a higher tier.  I do not want to spend an extra $250 or so a year just to get one channel that was in the package I signed up for.

Are you going to respond?

@user_25ed1a When using the forums, there will be time in between our responses. I assure you that we will reply, so don't worry. If that channel has been moved to another tier, then there would be no way to get it back on to your current channel line up. If you're wanting to reduce your bill, then we can definitely help you look for a new promotion. Is that what you want to do?