Visitor
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9 Messages
Loveland Area Outage
There's been an outage affecting all Xfinity services near Loveland, CO since 3pm. The ETA's for resolution continued to be pushed back and text message updates no longer work. Anyone have any guidance as to when we can expect services to come back up?
As always, the Xfinity outage management process is a joke. You can self-serve updates until those break too :)
user_068210
Visitor
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1 Message
2 years ago
Is there any way to find out if I'm going to have restored service tomorrow? I need to know if I can work, or if I have to make other arrangements!
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user_5800a1
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3 Messages
2 years ago
Seems like it’s working now though outage status is still up
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user_2271ff
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1 Message
2 years ago
Still nothing west of downtown Loveland.😳
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user_0d5ff2
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5 Messages
2 years ago
Downtown Loveland: Internet is finally back!
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user_fc843c
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4 Messages
2 years ago
I went into the Fort Collins store at the Foothills Mall and spoke to one of their managers on duty, He looked up my street and said they should be able to have us back online at 7pm.... but it wasn't 100% certain to happen. They did mention that Comcast will credit all the hours that the outage was affected; if things don't get resolved, calling Comcast to get it resolved would be the next step.
Cautiously optimistic but I'll believe it when I see it. Honestly they need to be better prepared for this kind of thing when literally thousands of people rely on them for their livelihood;to not have the kind of redundancy in place that this many customers could be out for this long due to a single fiber cut is wild.
For those who are wanting to be compensated more than just the hours of down time...good luck. If you're a business I can seem them doing it, but for a regular person, WFH, or Hyrbid....I doubt they do that without someone saying they're looking into legal remedies.
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lsquaredking
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4 Messages
2 years ago
6:10 pm, no internet (Lon Hagler Reservoir). 6:15, phone notification of emails coming in. The outage map says service is back up, finally.
Yes, the internet is back, but I'm still waiting for Xfinity to notify me that it's been restored.
Not holding my breath, obviously.
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user_5ded04
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2 Messages
2 years ago
I just completed the outage credit request, but it was only for $5. My wife and I both work from home and had to get child care and displace to friends' homes in order to work that day. $5?!? Is there a way to appeal this?
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