Hi there, @user_9i9p3h! Thanks for reaching out to us here on the Community Forum. If you're looking for our contact number to speak with someone, it is : 1-800-COMCAST (1-800-266-2278). However, we would be more than happy to assist you here! What were you looking for help with today?
I am looking for help to get my channels working correctly I have had Xfinity for about a year maybe a little less and I was supposed to be able to get all the basic channels and Netflix movies which I do get however that’s all I get, I have not been able to watch a TV show in approximately nine months. I called in a few times to have this corrected and it still has not been. I believe I should get credit for all the months of not having any television channels, I’m paying full price for nothing. Or get somebody over to my home address and have this person set it all up and then show me how I pull up the channels I’ve had Xfinity before and maybe it was because I had the box but I was able to get all my basic channels just by turning on the TV and the guide would come up and I would choose what I want this however does not work for me so something needs to be done and it needs to be done immediately. Thank you. Also I have not Had Wi-Fi in three days now I tried fooling around a little bit with the wires, but that doesn’t seem to be helping any so Tuesday Wednesday and today I have no Wi-Fi so I think maybe I need to be credited for that also this has been a nightmare for months and none of you there in Xfinity seem not to care or not to figure out a way to correct this problem. I have missed so many of my programs that I would’ve loved to see all because of none of you getting here and showing me how this all works. I don’t want the streaming [Edited: "Language"], all I want is the basic TV channels, which is approximately 12 and to be able to have maybe Netflix and another one of the chosen apps. So someone better get back to me today and let’s get this corrected in the next 24 to 48 hours or I want a refund for the past nine months.
Thanks for taking the time to share all of this with us. We’re really sorry you’ve been going through so much trouble with your TV and WiFi—it shouldn’t be this hard to enjoy the basics.
From what you’ve described, it sounds like you may be using the Xfinity Stream app on your TV. The Stream app lets you watch Netflix and some content, but it doesn’t provide the full lineup of live TV channels or the traditional on-screen guide you remember. To access all of your basic channels directly on your TV, you’ll need an Xfinity TV Box. That’s why you’re only seeing Netflix and limited content now.
For your WiFi, since it hasn’t been working for three days even after checking the wires, that points to either an equipment issue or a signal problem in your area that may require a technician visit.
We would be happy to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1.7K Messages
5 months ago
Hi there, @user_9i9p3h! Thanks for reaching out to us here on the Community Forum. If you're looking for our contact number to speak with someone, it is : 1-800-COMCAST (1-800-266-2278). However, we would be more than happy to assist you here! What were you looking for help with today?
(edited)
0
0
user_704f76
Visitor
•
1 Message
10 days ago
I am looking for help to get my channels working correctly I have had Xfinity for about a year maybe a little less and I was supposed to be able to get all the basic channels and Netflix movies which I do get however that’s all I get, I have not been able to watch a TV show in approximately nine months. I called in a few times to have this corrected and it still has not been. I believe I should get credit for all the months of not having any television channels, I’m paying full price for nothing. Or get somebody over to my home address and have this person set it all up and then show me how I pull up the channels I’ve had Xfinity before and maybe it was because I had the box but I was able to get all my basic channels just by turning on the TV and the guide would come up and I would choose what I want this however does not work for me so something needs to be done and it needs to be done immediately. Thank you. Also I have not Had Wi-Fi in three days now I tried fooling around a little bit with the wires, but that doesn’t seem to be helping any so Tuesday Wednesday and today I have no Wi-Fi so I think maybe I need to be credited for that also this has been a nightmare for months and none of you there in Xfinity seem not to care or not to figure out a way to correct this problem. I have missed so many of my programs that I would’ve loved to see all because of none of you getting here and showing me how this all works. I don’t want the streaming [Edited: "Language"], all I want is the basic TV channels, which is approximately 12 and to be able to have maybe Netflix and another one of the chosen apps. So someone better get back to me today and let’s get this corrected in the next 24 to 48 hours or I want a refund for the past nine months.
(edited)
1
0