Visitor
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7 Messages
live chat
on account number [Edited: Personal Information] I keep getting billed for equipment I have returned - how do I get this equipment returned acknowledge so billing stops
Visitor
•
7 Messages
on account number [Edited: Personal Information] I keep getting billed for equipment I have returned - how do I get this equipment returned acknowledge so billing stops
user_l6r8jt
Visitor
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7 Messages
7 days ago
if this is "live chat" why do I not get a response
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user_l6r8jt
Visitor
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7 Messages
7 days ago
Please respond so that I do not continue to be billed
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XfinityJustinM
Official Employee
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810 Messages
7 days ago
Greetings @user_l6r8jt,
Please keep in mind that you are currently posting and commenting on the public forum. We ask that you refrain from posting personal information for security purposes. When you have a moment please review the Xfinity Forum Guidelines.
With that being said, we can certainly review your account to make sure the retured equipment is properly removed from your account. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click "Start new conversation"
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
(edited)
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