Live agent

Is the option for a live agent not available? I just get the three dots on the chat with nothing happening.

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XfinityJanelle

Official Employee

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2.2K Messages

2 months ago

Hey @user_uarrs2 , Thank you for visiting our official Xfinity Forums Community support page. We are happy to assist you with your account concerns. We have received your direct message and will reply shortly.

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.

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user_vqbr0k

Visitor

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1 Message

Requesting a refund for stations you no longer carry like ABC!

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20 days ago

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XfinityFrank

Official Employee

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2.2K Messages

Hello, @user_vqbr0k. Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. At this time, we have no plans for refunds, but if you would like to discuss your package and service options, we would be happy to do so. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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20 days ago

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user_uarrs2

Visitor

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3 Messages

2 months ago

When I went to try the Xfinity chat to see about a payment extension, it doesn't load, just three dots. Not on mobile, not on Chrome, not on Edge, not on Firefox, clear cache, re installed the app. Tried calling, and am stuck on an endless automated loop. Can anyone help.

Note: This comment was created from a merged conversation originally titled Xfinity Chat

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user_uarrs2

Live agent

XfinityJanelle

user_vqbr0k

XfinityFrank

user_uarrs2

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