IT'S BEEN OVER EIGHT MONTHS!!

I have tried several times both online on my app and i've tried calling the customer service line which is a complete joke because you cannot get a real person. This is my last resort.If somebody can't help me here, I am going to cancel my service and I will not be recommending expediting to anyone. Around 8 months ago I was told there were internet issues in my area. So they came and put a new cable up or cord, whatever you want to call it big, long orange cord from one box to my house. The person who installed it talked to me before installing it, and then said he would be back later to bury. It, it has been 8 months, no one has come back to bury it. It's a tripping hazard, and it's an eyesore, and it makes it [Edited: "Language"] to try and mow and upkeep my yard. Please, I need some real help. Someone needs to come out and bury the line. I'm a disabled veteran. And the fact that I can't give me real help or service, it's very upsetting.