Is there an Xfinity Rewards CSR that can help me?

@XfinityKyla​  Hi Kyla, I pre-ordered my phone on September 12th and received it on the 26th. I got the email about the Xfinity Rewards offer on September 29th. If there's anything you can do to grant me this reward for a retroactive purchase, I'd appreciate it. Had I known that Xfinity was going to even offer such a reward, I would have waited. Thanks!

@gtrgrrl Congratulations on receiving your new iPhone, I can't wait to receive mine! I can completely understand your concern as this is an amazing offer! A true way that we are showing our appreciation to our loyal Xfinity customers. We do have a rewards team that would handle requests like this but it seems like you already spoke to them and were having some issues getting the information that you needed. Let me be the first to say that this is not the customer experience we want you to have.  When you spoke on the phone with our reward dept, did they open up or provide a ticket number to you by any chance?  

@XfinityJoshM​ Hi Josh, I hope you get your iPhone soon too – it's a really awesome device! When I spoke to the first person in your rewards department, he didn't open a ticket. Instead, he forwarded me to someone else he thought would be able to help. The second person I spoke with in your rewards department told me that she also couldn't help and that she would escalate me to someone who could. The third person I spoke with was part of the Xfinity Mobile division, and he was not familiar with anything happening on the Xfinity Rewards side of the house, so he gave me a phone number to call to get help, which was the same Xfinity Rewards number I started with. So, long story short, I don't have a ticket number.

I appreciate those details. Please send me a Direct Message so that we can dive into this further :)

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@user_57f055​ 

this is my experience too. How do I know it applied? I got no confirmation

@user_6abd07​  I just saw that! That's pretty deceitful and disappointing. 

It seems to be back to 300 now but doesn’t say details:

1. can it be used for any phone?

2. it says purchase(s) so does that mean it can be used multiple times for each phone purchase during that 30 days?  So, 3 phones would be 900?

Thank you for your patience while I looked into this for you. Since the phone was purchased before redeeming the award, we cannot honor the reward. The phone would have had to have been purchased after redeeming the award. I checked with our Rewards department, and they confirmed this information. I do apologize it took so long to get this information to you.

@XfinityRose​  Hey Rose, thank you for your response. It's not the news I wanted to hear—and now I'm having buyer's remorse—but I understand.

I totally understand where you're coming from, @gtrgrrl. We should have other promotions in the future that you can look into! Please reach back out to us if you have any other questions or concerns and we will be here to help!