Visitor
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2 Messages
Is a promotional discount date, mean that I am under contract?
This thread here states to check the bill on page 3: https://forums.xfinity.com/conversations/customer-service/how-can-i-find-out-if-i-am-still-in-a-contract/66dc8595f9c12368911d0fd0
On my bill, I have a statement that says "Includes a 12 month $24.00 Promotional Discount that will end on Oct 13, 2026". Does this mean I am under contract or that it's just a promotional date? I need to understand if I cancel, do I have to pay the early termination fee?
XfinityJanelle
Official Employee
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2K Messages
13 hours ago
Hey @user_14t7z7 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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