The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_76ae15 Hello! Thank you for reaching out to us here on our Community Forum. Do you know where your IP address may be blocked? Typically, you would need to reach out to the company that may have blocked you to see if they can remove that. It's not entirely common, but we have heard it happening in the video game landscape.
This issue is happening when attempting to get my comcast.net email using Outlook. the error message I get is that my IP address is temporarily blacklisted. I've not found any way to contact Xfinity or comcast to get this resolved. I have access to my email if I use a different IP address, like turning off my wifi connection, and using the cell service instead.
Ok! Sounds good, if you're still having issues after speaking with our CSA Team, please feel free to come back to us here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Do you happen to have an antivirus program like Norton running? You may want to try turning that off (for now) to see if that error goes away. If that still doesn't work, you may need to contact our Customer Security Assurance Team at (888)-565-4329. If your IP address has been flagged for any reason, they would be able to give you additional insight and clear that up for you.
Well, no help from the customer security assurance team, the next level security team, or the ISP for my internet. All settings are correct, and only comcast email is affected. I even attempted to change to a IMAP account with no luck. Sure would be nice if there was a way to get some real help. All devices don't work for comcast but everything else is fine. If I switch to a cellular hotspot its fine, so there is no doubt the message is correct, that my IP address is black listed. So, hopefully someday it may get fixed or straightened out. In the mean time, I'll just have to start using a different email address. Hard to believe that after being a customer for so many years, actually since comcast first offered email, that I need to just walk away.
@user_76ae15 thank you for providing that update! That is not the result we were hoping for, and we do want to ensure that you are still able to use your email! I know you mentioned that you can get it working while using cellular. Are you trying to access Outlook on a computer when getting that error? If you use your cell phone instead with the Outlook app, does it work when on wifi or only strictly while using cellular service? Have you ensured that all the devices you are using to access your email via Outlook at up to date with the most recent software release?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes, all devices work when on the cellular connection, but not when on the fiber connection. I have 3 computers on the network using outlook. When I hotspot the home network through my cell, all work again. Obviously much slower. The only difference is the ip address. The error says ip blacklisted, but I can send email even though it can’t receive email. I doubt all devices suddenly have an error in setup, or all of them somehow need more updates. My exchange email, and all non Comcast email accounts work fine. I do consulting engineering work, as I have a PhD in electrical engineering, so having all the Comcast accounts down now for two days is a real hassle. I even tried switching one of the accounts to imap, with no change. Reading through other postings on this subject, it does appear to happen to others as well. All other internet activity is fine, with 1gig up and down. Since the outgoing services work, one must assume the authentication is actually valid.
@user_76ae15 I use my email every day for work and personal life, so I know how crucial it is for this to function properly! I know you mentioned earlier that you are getting an message saying "IP address is temporarily blacklisted". Are you able to share a screenshot of the exact error message that pops up? (ensure to block out or remove any personal identifies from the screenshot) Also, what are you doing within the Outlook app when you receive this error? Are you able to properly use your email without issue when accessing it via your Xfinity My Account profile?
[Edit: Tagged User]
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hi Bruce, I've been using Reply. I posted a picture of the error I get. It started 3 days ago. I've been using the on-line portal to access my email. There is no VPN or Starlink, just a simple fiber internet connection. Nothing is blocked, all updates are done, and this issue happens on 3 different Windows 10 computers. A CAD work station, and laptop, and a primary computer used for answering emails etc. Needless to say, it is quite frustrating. I spent 2 hours on the phone yesterday with comcast but no solution. It makes no sense that this just suddenly happens. From what I've seen in other people's posts, this isn't the first time this has happened.
I've asked my ISP to give me a new IP address, but they have not done so yet. Seems everyone just wants to read from scripts, with little to no knowledge of the systems they are working for. It's not their fault, and I always treat everyone with respect, but it is frustrating.
@user_76ae15 Have you tried to release and renew your IP address? https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've tried all the fixes, including renewing the IP address. Keep in mind, all non-comcast email works fine in Outlook. this also has issues on my cell phone when connected to the house wifi network. It also occurs on 3 different computers and 2 iphones, 2 ipads. If I can get my ISP to allow a new external IP address I think it may start working again. But so far, they have not responded either.
Keep in mind, I have full access to the internet, all non-comcast emails work. The phones and computers all work when place the entire house on a hotspot to my cellular network. It only happens when I connect via the fiber internet connection. All setups are correct.
Thank you for that update. I would reach back out to our CSA team by calling 1-888-565-4329, you can also reach that team by email at abuse@comcast.net.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena, Thanks, but I spent 2 hours on the phone with them yesterday, and no help. I am thinking of actually trying to use a VPN, instead of not using one. Sadly, it would require using "yet another app", to do normal routine work. Even did a search on the error codes without much help. Seems the error code itself is somewhat generic, so what can I do. To be honest, spending so many hours on something like this is beyond frustrating. It's likely easier to just move to another email service and go through all of the issues of updating everyone. Yet another real hassle.
so many others have written in with the same problem, and it just mysteriously goes away. But I really don't want to think it could return in the middle of a major project.
Hi @user_76ae15 I’m sorry to hear you're still having an issue with your email using Outlook on your pcs and the mail app on your iPhone. I am very interested in what CSA had to say as this is typically within their scope of support. I have a link that has our email errors from our help and support site. https://www.xfinity.com/support/articles/email-errors. I would like to dig deeper into this for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Well, my email suddenly started working again. Not really sure why, as nothing has changed on any computer, and my external IP address is still the same. It seems this issue happens to others as well. No idea why they may be in comcast email prison for a while.
EG
Expert
•
106.4K Messages
1 year ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenjaminM
Official Employee
•
1.5K Messages
1 year ago
@user_76ae15 Hello! Thank you for reaching out to us here on our Community Forum. Do you know where your IP address may be blocked? Typically, you would need to reach out to the company that may have blocked you to see if they can remove that. It's not entirely common, but we have heard it happening in the video game landscape.
2
0
XfinityBenjaminM
Official Employee
•
1.5K Messages
1 year ago
Do you happen to have an antivirus program like Norton running? You may want to try turning that off (for now) to see if that error goes away. If that still doesn't work, you may need to contact our Customer Security Assurance Team at (888)-565-4329. If your IP address has been flagged for any reason, they would be able to give you additional insight and clear that up for you.
6
0
BruceW
Gold Problem Solver
•
25.9K Messages
1 year ago
Are you using a VPN or Starlink? We need help from @XfinityAlex or @XfinityDaveL.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
user_76ae15
29 Messages
1 year ago
Hi Bruce, I've been using Reply. I posted a picture of the error I get. It started 3 days ago. I've been using the on-line portal to access my email. There is no VPN or Starlink, just a simple fiber internet connection. Nothing is blocked, all updates are done, and this issue happens on 3 different Windows 10 computers. A CAD work station, and laptop, and a primary computer used for answering emails etc. Needless to say, it is quite frustrating. I spent 2 hours on the phone yesterday with comcast but no solution. It makes no sense that this just suddenly happens. From what I've seen in other people's posts, this isn't the first time this has happened.
I've asked my ISP to give me a new IP address, but they have not done so yet. Seems everyone just wants to read from scripts, with little to no knowledge of the systems they are working for. It's not their fault, and I always treat everyone with respect, but it is frustrating.
3
0
user_76ae15
29 Messages
1 year ago
XfinityDena, Thanks, but I spent 2 hours on the phone with them yesterday, and no help. I am thinking of actually trying to use a VPN, instead of not using one. Sadly, it would require using "yet another app", to do normal routine work. Even did a search on the error codes without much help. Seems the error code itself is somewhat generic, so what can I do. To be honest, spending so many hours on something like this is beyond frustrating. It's likely easier to just move to another email service and go through all of the issues of updating everyone. Yet another real hassle.
so many others have written in with the same problem, and it just mysteriously goes away. But I really don't want to think it could return in the middle of a major project.
1
0
user_76ae15
29 Messages
1 year ago
Well, my email suddenly started working again. Not really sure why, as nothing has changed on any computer, and my external IP address is still the same. It seems this issue happens to others as well. No idea why they may be in comcast email prison for a while.
0
0