invalid certificate warning for doh.xfinity.com keep popping up

I thought this was doing exactly that.

I do apologize for the confusion @user_dz8tw7! We are able to assist with billing, troubleshooting, and many other things. With the issue of the domain, we do recommend reaching out to our Customer Security Assurance Team to further investigate the domain kicking back expired. Please reach out to the contact information above. 

@XfinityAdrienne​ Can you please get this escalated through internal channels? It's infuriating - I remote into work machine and the Kaspersky popups on my home one actually interrupts in front of THAT even! This is many times through the day. I see no way in that application to "ignore this error for x days" or anything like that either (not that that's the solution but it would lessen the impact)(the strange thing is, applications using this URL/service still seem to function fine without it).

I spent over an hour after your recommendation here just getting someone on the phone, your systems are so bad (no I did not need a modem reset!). And all I eventually got was allegedly a tech support dept that of course can't actually fix anything, just report it.

THIS IS SOMETHING THAT NEEDS FIXED BY YOUR INTERNAL IT TEAM. PLEASE.

Thanks for your response, @user_dz8tw7. Did you try contacting our CSA team already? 

"I spent over an hour after your recommendation here just getting someone on the phone, your systems are so bad (no I did not need a modem reset!). And all I eventually got was allegedly a tech support dept that of course can't actually fix anything, just report it."

Customer? CUSTOMER???

Oh ho ho ho ha ha it is to laugh.

@user_dz8tw7. Did you contact the number we listed above? Or our regular customer service number? 

Both. The number listed above had a huge wait time so I tried the regular one (for longer than the original wait time would have been) trying to get through to a person. I forget which one eventually was successful.

However. As a paying customer I should not have to jump through these kinds of hoops, keep replying to stuff like this etc, when I have reported a technical problem on your end that needs fixed (and I know exactly what the fix is as I am a web software engineer myself - certs expire and need renewed by the owner of the cert - i.e. Xfinity/you).

@user_yk7z98 I understand the frustration. The CSA team is the only one that can handle this kind of thing. I would suggest to reach out again and if not, we'll have to wait for the update to be pushed out. 

I already tried that. YOU can SURELY do this internally - you're an OFFICIAL EMPLOYEE! Please.

Again, you have multiple paying customers reporting this issue and it's now been two days.

May I recommend a good bottle of whiskey and an anger management therapist? (LOL, I crack me up sometimes). Yes, this is very annoying and to think Xfinity isn't doing anything about it. They know they have most of us by the short and curlies. There's always T-Mobile home internet....Not sure how well that would work where I am located but at least it's finally another option.

@Brandon_yms6au​ Whiskey? We're gonna need a bigger boat.

@user_dz8tw7 Our team can help you with this issue today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I definitely understand where you are coming from, @user_3f5d8n! We'll have to wait for the update to be pushed out. In the meantime, the CSA team is the only one that can handle this kind of thing. Make sense?

It doesnt make sense because i call your CSA team for the same issue and they transfer me back to the basic internet trouble shooting department

This is really amazing. They pay the basic call takers peanuts, have them read from scripts, and still no help. Most of us have a better understanding of troubleshooting than most of the people you talk to on the phone. I called once a few years ago and started the conversation off with "I am a trained and certified network engineer" "I have my MCSE, CNE, and a couple of Cisco certifications". "Please don't talk to me like I am some stupid idiot who only knows how to turn on a computer". What do they turn around and do, treat me like an idiot. Man, if I could have reached through the phone... I asked for them to transfer me up the food chain to someone with more than 2 brain cells and they refused, stating that it is them who determine if the situation needs escalation.

Good luck with these people.

@XfinityGabriel​ This is not something that should require "waiting for the update to be pushed out" - this should be taken care of my now. This situation is nauseating.

How many Official Xfinity Employees can reply on here vs using internal channels to escalate this issue? Certain applications are rendered unusable by it.

@XfinityGabriel​ "the CSA team is the only one that can handle this kind of thing"

Then farging report this to them.

Ha!! Really? Switch internet service providers? Xfinity has most areas hemmed up. But, good thing, there's always T-Mobile wireless home internet. If you have a decent signal for your cellphone that this might be a viable option. You just have to find out how much data you get and if, after a certain number of gigabytes, if they slow things down like they do on your phone. Wish you all the luck...

Well, it's not really Kaspersky's fault that Xfinity's employees are inept and refuse to work towards resolution of the issue despite numerous reports from their customers, instead requesting that their customers jump through numerous hoops rather than taking some initiative to get the issue resolved internally.

I turned off the mail antivirus and it appears to have gone away. It seems that somehow everything  was going to their DNS server which Kaspersky was treating as having an invalid certificate.

@user_uco1pq If you are still having the issue, I would recommend reaching back out to the CSA team to see if there is any update on this. We truly appreciate your understanding while we are working to get this resolved. 

@XfinityJeniece​ How many Official Xfinity Employees can reply on here vs using internal channels to escalate this issue? Certain applications are rendered unusable by it.

Hello, @richgarrison

Please contact our Customer Security Assurance team regarding this concern? You can contact them by calling 1-888-565-4329. They are available 8 AM - 12 AM EST 7 days a week.